Return & Refund Policy

Easy returns are accepted within 30 days for a refund if you're not happy with your purchase. The guidelines shown below can help you file a return request via your order page. Whatever you ask, we will try our best to comply. Contacting us via email ([email protected]) is the recommended method of initial communication.

Return & Exchange Conditions

• Returns must be made in their original packaging.
• IUnauthorized returns of goods will not be allowed.
• Items must be returned within 30 days after you receive them.
• Every item must be undamaged or unopened, tagged, and in its original packing, in the exact state that it was when you received it. The purchase receipt or other proof of purchase is also required.
• Customers are required to utilize a delivery method that offers tracking information when returning or exchanging objects.

Non-returnable items:

• On sale items are non-refundable.
• Damage/Lost caused by customers is non-refundable.

Exchanges

Orders cannot currently be swapped online. To receive a refund for the original product, you must return it and buy the replacement item separately.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Refunds

Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.

If you are approved, your refund will be processed and a credit will be automatically applied to your Paypal payment method within a 2-3 day period.

General Return Process

• Start the return process: For further information, send us an email at [email protected] provide images and/or videos of the merchandise together with your order number. In little more than three business days, our customer support team will ascertain whether your return request is eligible.
• Return the item: We'll give you the return address and shipping instructions for your parcel if your return is approved. It should be noted that returns of unapproved items will not be accepted. We won't be held accountable for lost returns or exchanges, so we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return/exchange policy: Upon receipt of your return/exchange, we will examine the item within three to five business days and, if necessary, replace the item or grant a refund.

Costs

• For International returns, your return charge will be deducted from your refund. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don't make it back to us, you'll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.

Policies

• For all returns, it is advised that you utilize a traceable delivery option to make sure your package gets back to us securely. Any loss or damage to packages that are returned to us is not our responsibility.
• Within 30 days of receiving your order's final package, you may return any products (with the exception of final sale/clearance items, free gifts, swimwear, underwear, panties, and accessories). Note: After completing the online return request form, you must email us a photo of the issue or defect.
• Return shipments need to be approved. Refund requests that are not approved by customer service will not be processed. You are not permitted to return the item(s) to the address listed on the package you received. The processing of your return will be impacted by the fact that it is not our return address.

If there is anything else that is unclear, please contact our customer service team for return instructions and return address.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	YUN KE TRADING CO..LIMITED
Company Address:	FLAT BO7 FLOOR23 HOOVER INDUSTRIAL BUILDINGNO.26-38 KWAI CHEONG ROAD NTHONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help